A RAG (Retrieval Augmented Generation) optimizer that is used to customize LLM on any business website or knowledge base for the purpose of resolving user queries.
SaaS Web App
Artificial Intelligence, RAG, LLM
Oct 2023 – Mar 2024
CustomGPT is a RAG (Retrieval Augmented Generation) system that combines LLM with authoritative source like sitemap of a website or SaaS documentation and provides live chat capabilities without human intervention.
The good stuff is it is secure, private and as professional as you configure it to be. You can create your own personas, customize conversation style, language and integrate with other platforms.
I was hired on the team to design their very first analytics page where users can put tabs on their bot and gain insights. However, my role expanded to UX/UI designer, working in a team environment with developers, marketers and project managers, resolving design inconsistencies and creating UI for new features.
The complete design file for CustomGPT consists of more than 500 different wireframes for pages, modals, menus and forms. The following are some of the main spotlights of the design tasks I’ve completed for CustomGPT.
With the introduction of this feature our objective is to completely revamp deployment process and make it much more user friendly. We want to be top no-code solution, and we must be accessible to anyone and everyone.
In order to make the project creation and deployment process intuitive and easy to understand, onboarding processes of several renowned SaaS platforms were studied and analyzed. The major takeaways and design goals were achieved:
BEFORE
AFTER
With the introduction of new customer intelligence feature, our objective is to expand the analytics and build a suite that would enable our customers to analyze all sorts of information from conversations between their chatbot and their customers.
This feature can create immense value for the businesses – they can know everything their customers talked about – and have that analyzed and displayed in a digestible form.
As the name suggests, this is an Enterprise feature where organizations can create a bot based on their documentation and then publish it to their users online to access this bot via SSO.
My very first task was to design the analytics page for the CustomGPT web app to measure the following metrics:
CustomGPT Founder and CEO Mr. Alden Do Rosario had a unique workflow for the design of analytics page. He shared with me a series of ChatGPT prompts, which were aimed at explaining to the AI the schema and database ORM (object relational mapping).
In return the ChatGPT provided us with a Conversation Analytics Dashboard Plan which was then polished and designed in Figma. The prompts can be seen here.
I learnt that AI can be leveraged at an initial stage of idea generation as a perfect brainstorming tool. With just one line of prompt the ideas start flowing. With a little intuition and proper prompt engineering the UX designers can come up with really clever and out of the box ideas.
After several design iterations, the image on the right shows the final analytics page design that was finalized.
Although I completed the task of analytics page design right away but at the same time I informed the team of serious issues and short comings with the design file.
Plus due to lack of a well structured wireframe and prototype, developers were forced to guess in order to ship the MVP. This introduced a lot of inconsistencies between The Design and The App.
There was no quick solution for the range of issues here. So I needed to proceed step by step in order to solve one problem at a time.
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